Shipping policy
Delivery Policy
Thank you for choosing Skin ko for your shopping needs. We are delighted to offer delivery services through Australia Post exclusively within Australia. Please review our delivery policy below to learn about our delivery process, options, and guidelines.
1. Delivery Method:
We utilize Australia Post for all deliveries within Australia. This reliable service ensures that your orders are handled with care and delivered to your chosen address.
2. Delivery Times:
Our standard delivery time is typically within 2-8 business days from the date of order processing. Please note that delivery times may vary based on your location and any unforeseen circumstances that might affect postal services.
3. Shipping Fee:
We offer a flat shipping fee of $6.99 for all orders within Australia. However, we're pleased to provide free standard shipping on orders exceeding $75.
4. Order Processing:
Orders are processed within 24 hours of being placed, excluding weekends and public holidays.
5. Tracking Your Order:
Once your order is processed and dispatched, you'll receive a confirmation email containing a tracking number. This tracking number allows you to monitor your order's journey and anticipated delivery date.
6. Receiving Your Order:
When your order is delivered, we recommend inspecting the package for any signs of damage before accepting it. If there are any concerns, please document them with the delivery personnel and promptly contact our customer service team.
7. Missed Deliveries:
In the event you're not available to receive your order, Australia Post will leave a notification card with details on arranging re-delivery or pickup from a designated Australia Post outlet.
8. Delays and Unforeseen Circumstances:
While we make every effort to ensure timely deliveries, unexpected situations such as weather conditions, natural disasters, or other factors beyond our control may occasionally lead to delivery delays. We will strive to keep you informed if such situations arise.
We value your trust in Skinko and strive to provide you with a seamless delivery experience. If you have any inquiries or require further assistance, please feel free to reach out to our dedicated customer service team Instagram @Skin_ko or perthskin.ko@gmail.com
Thank you for choosing us for your shopping needs!
Thank you for choosing Skin ko for your shopping needs. We are delighted to offer delivery services through Australia Post exclusively within Australia. Please review our delivery policy below to learn about our delivery process, options, and guidelines.
1. Delivery Method:
We utilize Australia Post for all deliveries within Australia. This reliable service ensures that your orders are handled with care and delivered to your chosen address.
2. Delivery Times:
Our standard delivery time is typically within 2-8 business days from the date of order processing. Please note that delivery times may vary based on your location and any unforeseen circumstances that might affect postal services.
3. Shipping Fee:
We offer a flat shipping fee of $6.99 for all orders within Australia. However, we're pleased to provide free standard shipping on orders exceeding $75.
4. Order Processing:
Orders are processed within 24 hours of being placed, excluding weekends and public holidays.
5. Tracking Your Order:
Once your order is processed and dispatched, you'll receive a confirmation email containing a tracking number. This tracking number allows you to monitor your order's journey and anticipated delivery date.
6. Receiving Your Order:
When your order is delivered, we recommend inspecting the package for any signs of damage before accepting it. If there are any concerns, please document them with the delivery personnel and promptly contact our customer service team.
7. Missed Deliveries:
In the event you're not available to receive your order, Australia Post will leave a notification card with details on arranging re-delivery or pickup from a designated Australia Post outlet.
8. Delays and Unforeseen Circumstances:
While we make every effort to ensure timely deliveries, unexpected situations such as weather conditions, natural disasters, or other factors beyond our control may occasionally lead to delivery delays. We will strive to keep you informed if such situations arise.
We value your trust in Skinko and strive to provide you with a seamless delivery experience. If you have any inquiries or require further assistance, please feel free to reach out to our dedicated customer service team Instagram @Skin_ko or perthskin.ko@gmail.com
Thank you for choosing us for your shopping needs!